ActiDesk, the leading supplier in automated web based online help desk solutions. We can transform your front office support to meet the needs of your back office enterprise.

• Dedicated web based help desk for essential customer care.
• Hosted Solutions that will deliver exceptional support 24x7.
• Pre-configured, simple, powerful, affordable and ready to run in minutes.

ActiDesk™ has been developed and designed with you and the customer in mind, user friendly, simple to use Help Desk that can be set-up in minutes. Equally, it will enable your customers to post and track tickets efficiently whilst you acknowledge, manage, track, price and report on all activities.

The perfect Help Desk Solution that will:

Retain your customers. Reduce your costs. Increase your profits.

If you have a Help Desk or Service Desk requirement:

• To reduce costs, improve inefficient internal processes and manage customer requests in a prompt and professional manner.
• To improve customer service whilst streamlining your Help Desk support that will still maintain quality service levels.
• To move to an online customer self service operation and lessen the burden on the support resource.
• To automate email notifications of customer problems with a solution database to instantly solve problems.
• To have visibility of ALL customer tickets posted across the enterprise.
• To automatically create tickets from designated email addresses for full automation.

We have a Help Desk or Service Desk solution:

ActiDesk is the perfect solution to meet the needs of your business today and in the future but more importantly, ideal for your customers. The complete online Help Desk will allow you to acknowledge problem tickets, reduce effort in solving problems with a dynamic solution builder. This will allow your customers to search through your knowledge management database and find the problem themselves. The below are the features that make ActiDesk one of the leading Help Desk solutions on the market today.

Don’t take our word for it, see what our clients say about it:

"We wanted an affordable web based Help Desk that could automatically create support tickets and manage our sales and enquiry emails. This would relieve the manual pressure of individually replying to emails by several members of our team, as we were not tracking the messages coming in and missing some vital customer enquiries. ActiDesk is the perfect solution, we set it up in minutes, very user friendly and simple to use. We created our departments and emails started appearing instantly all in one centrally managed product. More importantly, our customers love it. Wish we had invested in it ages ago! "

Emmeline Jarvis, PPS Manager

Web Based Ticket Manager

Manage service and support tickets within customers SLA, multi-analyst, full activity monitoring and automated email ticket generator.

Solution Builder

No more wasting time replying to the same problems - solution builder manages those duplicate tickets you get over and over again, in seconds, effortlessly.

Knowledge Management

Remove the need for excessive tickets, rationalise your help desk and add the most frequent requests here for you and your customers to view.

Customer Self Service FAQ's

This will save you and your customers time and money. You can add as many FAQ’s by category and watch your most common enquires go away.