About Us - The Team behind ActiDesk
Who are we?
ActiDesk is a leading Web Based Help Desk services provider. We provide integrated web based solutions to large medium and small businesses in carefully targeted industry sectors. Our business approach is based on establishing long-term partnerships that encourage success through mutual benefit.
ActiDesk can provide the 'design, build and operate' elements of a Web Based Help Desk solution. Most of our revenue base is recurring, deriving from multi-year application licenses and we deliver this within a dynamic and global framework.
Critical to the success of our business is our unique Partner programme. We are continually seeking to innovate and to develop our services and Help Desk to add value for our clients’ businesses. We know that one of the best ways to do that is by working closely with partners.
We have established relationships with some of the leading technology and software companies and with agile and innovative new entrants, as well as our clients themselves, to create and bring to market compelling propositions, unique solutions and tried and tested services. Our alliance management framework ensures that we collaborate effectively with our partners to advance our clients' businesses.
ActiDesk Help Desk is a professional web based service desk with many dynamic automated features and functionality which is available on a fully managed hosted service. This solution is ideal for customer service and support teams. We have many years experience in the Services Industry and recognise the effectiveness and benefits of an easy to use, automated Web Based Help Desk solution.
Additionally, we have a first class technical team that develops and supports ActiDesk customers and fully manage the hosted servers based in our UK Data Centre.
The flexibility and scalability of our product is reflected in our diverse customer base which includes Web Hosting companies like Jomongee Ltd and Software development companies like Property Portfolio Software as well as many small independent service companies.
Our Vision
Is to provide the most professional, client focused, easy to use Web Based Help Desk available in the marketplace today.
The unique colour coded ticket priorities makes it easy to track and manage, we assure you that “anyone” can start using ActiDesk in minutes!
Our company values can be summarised as follows:
- Making first impressions last. We care passionately about providing a friendly, professional Help Desk product for our clients ensuring that every visitor's first impression is positive. We aim to be the best service provider in the sector.
- Complete focus on people. We are a people orientated company and we want our employees to enjoy working for ActiDesk and to be proud of what we do. We believe that teamwork is at the heart of all that we do.
- Positive communication. Regular dialogue with both our clients and our teams is integral to the way we operate. The senior ActiDesk team stay very close to the operations to ensure our clients receive unparalleled support.
- Utmost integrity and trust. We work closely with our clients and employees to develop a mutually beneficial partnership through quality and consistency of service. We recognise value and respond to the differences that make each of our clients, visitors and employees unique
- Additionally, we are a dynamic customer centric company who realises customer service is a priority to thousands of businesses in today's competitive markets. Therefore, ActiDesk has been developed with this vision in mind to deliver today and excel tomorrow.
Our Commitment
To “Deliver the customer promise”. We are committed to delivering quality, simplicity and easy to use Help Desk systems that are ready to run in minutes.
Aesthetically pleasing and not over complicated. We are technically proficient, so having us host your IT help desk is a must. It is vitally important to consider hosting your Help Desk in another location, so you can maintain continuity if your own business connectivity has problems. We'll make sure you're always available.
As a tightly knit team of developers, product support, sales and administrative professionals, we are committed to serving the support industry so they may in turn support others. Our team is committed to providing the highest quality products and product services to those providing "front-line" support in a variety of industries.
Our Success is one of the fastest-growing companies in the help desk software industry. It is based on the hard work and knowledge of our employees, the quality and value of our product, and the market which we serve.
Our Future
As a dynamic and technically challenged team, we will continue to provide the best automated Help and Service Desk solutions on the market.
Automation is the key to future Help Desk solution and companies that embrace this will provide the Service Desk’s of tomorrow. The more automated and easier the application process, the better the service and an ultimate reduction in overheads. The Help Desk will become more streamlined with less first and more second line specialised operators “fronting” the critical aspect of your business.
As technology moves forward, so will ActiDesk IT help desk software, which has been future proof developed with mobile technology in mind. ActiDesk 'Anywhere' will be ready on any mobile device and exactly what your customers are looking for and they'll thank you for it.
